Shipping Policy

Effective Date: November 2025
Store Name: Shivcart Saree
Address: Nachan Road, Benachity, Durgapur, West Bengal – 713213
Contact: +91 9239501117
Website: www.shivcart.xyz

🪔 1. Overview

At Shivcart Saree, we take great care to ensure that your favorite sarees reach you quickly, safely, and in perfect condition.
Our goal is to make your online shopping experience smooth, transparent, and stress-free.

We deliver across India using trusted courier partners to make sure your orders arrive on time.

📦 2. Order Processing Time

  • All confirmed orders are processed within 1–3 business days (excluding Sundays and public holidays).

  • Orders placed after 5 PM will be processed on the next working day.

  • During festive or sale periods, processing times may take a bit longer, but we always keep you informed.

Once your order is packed and shipped, you’ll receive a tracking number via SMS or email to monitor your delivery status.

🚛 3. Delivery Timeline

  • Metro Cities: 3–5 business days

  • Other Cities & Towns: 5–8 business days

  • Remote Areas: 7–10 business days

Note: Delivery times may vary due to logistics partner delays, weather conditions, or unforeseen circumstances.

💳 4. Shipping Charges

We believe in clear and transparent pricing:

  • Free Shipping on all prepaid orders

🏠 5. Delivery Policy

  • Orders are delivered to the address provided at checkout. Please ensure your address and contact number are accurate.

  • If you’re unavailable at the time of delivery, the courier partner will make up to 2 reattempts.

  • If delivery fails after multiple attempts, the package may be returned to us.

    • In such cases, re-shipping charges will apply to resend your order.

⚠️ 6. Delayed or Lost Shipments

If your order hasn’t arrived within the estimated delivery time:

  • Please contact our support team with your Order ID or Tracking Number.

  • We will coordinate with our courier partners to resolve the issue promptly.

In rare cases where the shipment is lost in transit, a full refund or replacement will be offered.

🔁 7. Order Tracking

Once your saree is shipped, you’ll receive a tracking link via SMS or email.
You can also track your order directly through our website under the “Track My Order” section (if available).

🛍️ 8. International Shipping

Currently, Shivcart Saree ships only within India.
We are working to expand our services internationally soon so that customers around the world can experience the beauty of traditional Indian sarees.

❌ 9. Damaged or Wrong Items

If you receive a damaged, defective, or wrong product:

  • Contact us within 48 hours of delivery via WhatsApp or call at +91 9239501117.

  • Provide clear photos and your Order ID.
    Our team will arrange a return, replacement, or refund as per our Refund & Return Policy.

📞 10. Contact Us

For any shipping-related inquiries, you can reach us anytime:

Shivcart Saree
Nachan Road, Benachity, Durgapur, West Bengal – 713213
📞 +91 9239501117
📧 info@mithutech.com

❤️ Our Promise

We pack every saree with love, care, and attention — because we know how special every drape is to you.
With Shivcart Saree, you can always expect safe delivery, fast dispatch, and genuine service.